Dymesty AI Glasses (or Dymesty AI Sunglasses), protective case, charging cable, cleaning cloth, and user manual.

Pricing can vary by configuration and promotions.

We accept PayPal and most major credit cards, and of course, we also support installment payments.

No worries. Within 30 days of delivery you can exchange for a different frame. Items must be in like-new condition with all accessories. (Custom prescription lenses follow our return policy.)

Contact support@dymesty.com as soon as possible. Orders can be canceled before shipment. Once fulfillment or prescription processing starts, cancellation may not be possible.

Join the waitlist on the product page or subscribe to our newsletter—we’ll notify you as soon as it’s back or available to pre-order.

No, guest checkout is available. Creating an account makes it easier to track orders, manage warranty, and view support history.

Subscribe to our newsletter (pop-up or footer). Codes must be entered at checkout and can’t be combined with other offers unless stated.

Once shipped, we can’t modify the order. If needed, use our return/exchange process after delivery.

• Yes. You can add a prescription (single-vision or progressive), pick high-index (e.g., 1.74 index), and choose options like blue light filtering, anti-glare, and scratch-resistant coatings.
• Sun lenses – Not customizable. Our sun lenses are non-Rx with fixed tint/polarization as shown. If you need prescription sunglasses, order the frames and have a local optical shop fit Rx sun lenses.
• Don’t need lenses now? You can purchase the frames and have lenses fitted later at your local optician.

1. Download the Dymesty app (iOS/Android).
2. Power on the glasses and pair via Bluetooth in the app.
3. Follow the on-screen prompts to update firmware and enable features (AI assistant, translation, notes).
   
   A Quick Start Guide is included in the box.

Yes, 1 year limited warranty against defects in materials and workmanship, plus 30-day returns. See the full policy for details.

Compared with regular glasses, Dymesty AI glasses offer advanced capabilities including real-time AI translation, AI meeting recording and summaries, AI assistant which will make your life much easier.

Dymesty AI Glasses feature a powerful real-time AI translation assistant. Wearing AI glasses is like having a simultaneous interpreter with you, as they can translate more than 100 languages, eliminating language barriers during business trips.

Yes, absolutely. Dymesty AI glasses are equipped with built-in speakers and microphones, allowing you to make and answer calls through the built-in AI voice assistant without hesitation.

Dymesty AI Glasses' AI meeting assistant is also very useful. There is no need to take out your phone; the Dymesty AI Glasses can record meeting information and automatically generate smart summaries.

We have developed and trained our own AI large model based on multiple large models (including ChatGPT, etc.), which is used for the AI interaction functions of Dymesty AI Glasses.

When you step more than 8 meters away, Dymesty AI glasses give a gentle voice alert (such as "You left your phone behind"), providing a crucial heads-up to prevent loss.

Simply long-press 3 seconds on Dymesty to mute one side, so only you can hear the call—perfect for sensitive discussions or AI interactions.

Dymesty AI Glasses have an IP54 water resistance rating, protecting against splashes and dust.

We use premium titanium, striking an optimal balance between lightweight design and durability.

Yes, they feature premium titanium construction throughout that offers exceptional scratch and wear resistance.

Under typical usage conditions, the battery lasts approximately 48+hours. The battery life will be longer if only basic features are used.

Using the original charging cable, it takes about 1 hour to charge from 0% to 100%.

Please find the video here: Dymesty AI Glasses App Guide: Boost Work Efficiency with AI - YouTube

Absolutely. We offer prescription lenses, and our AI glasses look virtually identical to regular eyewear. You can wear them at work or in daily life without any awkwardness. Plus, they don't have a camera, so you won't have to worry about privacy concerns for those around you.

Yes, our AI smart glasses are perfect for travelers. You can use AI real-time translation and meeting transcription features, and enjoy hands-free calling.

Yes, when you're in class or attending an important lecture, you can use our AI transcription feature to instantly record and summarize lectures in real time It's highly accurate.

At international conferences, you can activate the real-time translation feature, which instantly translates the other party's language into your own, enabling seamless communication.

To prevent your glasses from falling off, it is not recommended to engage in vigorous exercise. You may opt for lighter activities such as cycling, hiking, or listening to music while moving.

Absolutely! Our AI glasses are perfect for when you're cooking. They free up your hands so you can cook while taking calls, listening to music, or even interacting with your AI assistant by asking questions.

Yes, our AI glasses typically last around 48 hours, so they're perfectly fine for a day out.

• U.S. (continental): Free shipping on orders above $99
• Other regions: Shipping: $9.99 (orders $99+) or $19.99 (under $99)

• U.S.: typically 4–7 business days after shipment.
• EXPRESS ZONE (12 Days Total) Countries: USA, Canada, France, Germany, United Kingdom, Taiwan, China, Singapore, Ireland, Italy, Australia, New Zealand
  Handling: 5 days + Transit: 7 days = 12 days total
• STANDARD ZONE (15 Days Total) Countries: Malaysia, Norway, Philippines, Poland, Russia, Thailand, Turkey, Vietnam, Morocco, Czech Republic (or Czechia), Qatar, Kyrgyzstan, Kazakhstan, Turkmenistan, Tajikistan, Cyprus, Nepal, Bahrain, Georgia, Macau Special Administrative Region, Bulgaria, Croatia, Iceland, Liechtenstein, Hungary, North Macedonia, Luxembourg, San Marino, Serbia, Andorra, Latvia, Moldova, Slovakia, Slovenia, Vatican City, Bosnia and Herzegovina, Estonia, Belarus, Lithuania, Romania, Albania, Malta, Egypt, Portugal, Saudi Arabia, Spain, United Arab Emirates, South Korea, Switzerland, Hong Kong Special Administrative Region, Finland, Sweden, Greece, Austria, Belgium, Indonesia, Denmark, Japan, Netherlands
  Handling: 5 days + Transit: 10 days = 15 days total
  
  Pre-orders begin shipping in November. Processing may be longer during peak seasons or for prescription orders.

Yes, we ship to most countries. Import duties/VAT may apply and are the recipient’s responsibility. We currently don’t ship to P.O. Boxes or military addresses.

We’ll email a tracking link once your package ships. You can also check status in track my order.

Carriers may take 24–48 hours to update scans, or there may be customs/transfer delays. If it doesn’t update after 48 hours, contact support@dymesty.com.

Not at this time. Please provide a physical street address.

Email support@dymesty.com within 15 days of delivery to request an RMA. Return items in like-new condition with all accessories. We’ll exchange or refund after inspection.

Contact us within 7 days of purchase. If eligible under our price-adjustment rules and the order hasn’t shipped, we can help apply the discount or issue a one-time adjustment.

• Non-quality returns/exchanges: customer pays return shipping.
• Quality issues or our error: we cover the shipping.

Yes—provide the order number or proof of purchase and we’ll assist with an exchange within the 15-day window.

Your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 15-day return policy.

Return Eligibility

To qualify for a return:

· Items must be in the same condition as received: unworn, unused, with tags, and in the original packaging.

· Proof of purchase (receipt or order confirmation) is required.

How to Start a Return

To initiate a return, please contact us at support@dymesty.com. Our customer support team will guide you through the process.

Once your return request is approved, you will be able to process the return.

Return Address:

MS1064

5004 S 71 St Suite 101

Mesa, AZ 85212

Phone: 602-880-0658

 

1. Free return shipping is provided to our customers.

Shipping Cost Responsibility: Free return shipping applies to defective or incorrect items. For returns due to personal reasons (e.g., change of mind), the customer is responsible for return shipping costs.

Who pays for return shipping depends on the reason:

Return Reason

Who Pays Shipping

Restocking Fee

Defective/Damaged/Wrong Item

We pay (free prepaid label)

No restocking fee

Change of Mind/Size/Color

Customer pays

No restocking fee

Custom/Prescription Items

Not eligible for return

N/A

 

2. Items returned without prior authorization will not be accepted.

Non-Returnable Items

Certain items are not eligible for return:

· Custom products, such as glasses with prescription lenses, personalized items, or special orders.

· Sale items, gift cards, and accessories are non-refundable.

If you have questions about your specific item, please contact us before purchasing.

Damages or Issues

We do everything we can to ensure your order arrives in perfect condition. However, if your item is:

· Defective

· Damaged

· Incorrect (wrong item shipped)

Please contact support@dymesty.com immediately upon receipt. We’ll evaluate the issue and resolve it promptly.

 

European Union Customers

If your order is shipped into the European Union, you are entitled to a 15-day cooling-off period. This allows you to cancel or return your order within 15 days for any reason, without justification.

· Returned items must be in their original condition (unworn, unused, with tags, and in original packaging).

· Proof of purchase is required.

Exchanges

· To get a different item, we recommend returning the original item and placing a new order separately.

· This ensures faster processing and availability of your desired product.

Refunds

· Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

· If approved, refunds will be processed to your original payment method within 14 business days after we receive and inspect your returned item.

Please note:

· Refund processing times may vary depending on your bank or credit card provider.

·  See our Warranty & Returns page , If you do not see your refund after 15 business days, contact us at support@dymesty.com.