Widerrufsrecht

Return Eligibility

To qualify for a return:

• Items must be in the same condition as received: unworn, unused, with tags, and in the original packaging.
• Proof of purchase (receipt or order confirmation) is required.

How to Start a Return

To initiate a return, please contact us at support@dymesty.com. Our customer support team will guide you through the process.

Once your return request is approved, you will be provided with the return address.

1. Free return shipping is provided to our customers.
2. Items returned without prior authorization will not be accepted.

Non-Returnable Items

Certain items are not eligible for return:

• Custom products, such as glasses with prescription lenses, personalized items, or special orders.
• Sale items, gift cards, and accessories are non-refundable.

If you have questions about your specific item, please contact us before purchasing.

Damages or Issues

We do everything we can to ensure your order arrives in perfect condition. However, if your item is:

• Defective
• Damaged
• Incorrect (wrong item shipped)

Please contact support@dymesty.com immediately upon receipt. We’ll evaluate the issue and resolve it promptly.

European Union Customers

If your order is shipped into the European Union, you are entitled to a 15-day cooling-off period. This allows you to cancel or return your order within 15 days for any reason, without justification.

• Returned items must be in their original condition (unworn, unused, with tags, and in original packaging).
• Proof of purchase is required.

Exchanges

• To get a different item, we recommend returning the original item and placing a new order separately.
• This ensures faster processing and availability of your desired product.

Refunds

• Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
• If approved, refunds will be processed to your original payment method within 10 business days.