Help Center

Question 1

How Long Does The Battery Last On A Single Charge?

Answer

Under typical usage conditions, the battery lasts approximately 48+hours.

The battery life will be longer if only basic features are used.

Question 2

Is Dymesty AI Glasses Scratch-Resistant?

Answer

Yes, it features a premium titanium through whole body that offers exceptional scratch and wear resistance.

Question 3

What Materials Are Dymesty AI Glasses Made Of?

Answer

We use premium titanium, striking an optimal balance between lightweight design and durability.

Question 4

Are The Glasses Waterproof?

Answer

Dymesty AI Glasses have an IP54 water resistance rating, protecting against splashes and dust.

Question 5

Can I Get Through A Full Day Without Carrying A Charger?

Answer

Yes, our AI glasses typically last around 48 hours, so they're perfectly fine for a day out.

Question 6

Can They Be Used For Hands-Free Cooking?

Answer

Absolutely! Our AI glasses are perfect for when you're cooking.

They free up your hands so you can cook while taking calls, listening to music, or even interacting with your AI assistant by asking questions.

Question 7

Can I Use These AI Glasses For Workouts And Outdoor Activities?

Answer

To prevent your glasses from falling off, it is not recommended to engage in vigorous exercise.

You may opt for lighter activities such as cycling, hiking, or listening to music while moving.

Question 8

How Can These Smart Glasses Help Me During International Business Meetings?

Answer

At international conferences, you can activate the real-time translation feature, which instantly translates the other party's language into your own, enabling seamless communication.

Question 9

Are They Beneficial For Students In An Academic Setting?

Answer

Yes, when you're in class or attending an important lecture, you can use our AI transcription feature to instantly record and summarize meeting content for you. It's highly accurate.

Question 10

Are Dymesty AI Glasses Suitable For Travelers, And What Features Are Most Useful?

Answer

Yes, our AI smart glasses are perfect for travelers.

You can use AI real-time translation and meeting transcription features, and enjoy hands-free calling.

Question 11

Can Dymesty AI Glasses Replace My Regular Prescription Glasses For Everyday Use?

Answer

Absolutely.

We offer prescription lenses, and our AI glasses look virtually identical to regular eyewear.

You can wear them at work or in daily life without any awkwardness. Plus, they don't have a camera, so you won't have to worry about privacy concerns for those around you.

Question 12

Can I Make Changes To My Order After It's Been Shipped?

Answer

Once shipped, we can’t modify the order.

If needed, use our return/exchange process after delivery.

Question 13

How To Get A New Customer Discount Code?

Answer

Subscribe to our newsletter (pop-up or footer).

Codes must be entered at checkout and can’t be combined with other offers unless stated.

Question 14

Do I Need An Account To Make An Order?

Answer

No, guest checkout is available.

Creating an account makes it easier to track orders, manage warranty, and view support history.

Question 15

How Can I Order A Product That's Out Of Stock?

Answer

Join the waitlist on the product page or subscribe to our newsletter—we’ll notify you as soon as it’s back or available to pre-order.

Question 16

How Can I Cancel My Order?

Answer

Contact support@dymesty.com as soon as possible.

Orders can be canceled before shipment. Once fulfillment or prescription processing starts, cancellation may not be possible.

Question 17

What If I Order The Wrong Frame?

Answer

No worries. Within 30 days of delivery you can exchange for a different frame.

Items must be in like-new condition with all accessories. (Custom prescription lenses follow our return policy.)

Question 18

What Payment Methods Do You Accept?

Answer

We accept PayPal and most major credit cards, and of course, we also support installment payments.

Question 19

How Much Is The Dymesty AI Glasses?

Answer

Pricing can vary by configuration and promotions.

Question 20

What’s In The Box?

Answer

1.Dymesty AI Glasses (or Dymesty AI 2.Sunglasses)
3.Protective case
4.Charging cable
5.Cleaning cloth
6.User manual

Question 21

What Is Dymesty's One-Sided Audio Privacy Feature?

Answer

Simply long-press 3 seconds on Dymesty to mute one side, so only you can hear the call—perfect for sensitive discussions or AI interactions.

Question 22

What Is The Phone Loss Alert Feature?

Answer

When you step more than 8 meters away, Dymesty AI glasses give a gentle voice alert(such as you left your phone behind), providing a crucial heads-up to prevent loss.

Question 23

Which AI Does Dymesty AI Glasses Connect To?

Answer

We have developed and trained our own AI large model based on multiple large models (including ChatGPT, etc.), which is used for the AI interaction functions of Dymesty AI Glasses.

Question 24

What Is Dymesty AI Glasses' AI Meeting Features?

Answer

Dymesty AI Glasses' AI meeting assistant is also very useful.

There is no need to take out your phone; the Dymesty AI Glasses can record meeting information and intelligently generate meeting minutes.

Question 25

Will Dymesty AI Glasses Make Phone Calls More Intuitively?

Answer

Yes, absolutely.

Dymesty AI glasses are equipped with built-in speakers and microphones, allowing you to make and answer calls through the built-in AI voice assistant without any hesitations.

Question 26

What Is Dymesty AI Glasses AI Real-Time Translation?

Answer

Dymesty AI Glasses own powerful AI real-time translation assistant function.

Wearing AI glasses is like having a simultaneous interpreter with you, as they can translate more than 100 languages, eliminating language barriers during business trips.

Question 27

What Do Dymesty AI Glasses Do That Regular Glasses Don't?

Answer

Compared with regular glasses, Dymesty AI glasses have extremely powerful functions.

Such as AI real-time translation, AI meeting recording and summaries, AI assistant which will make your life much easier.

Question 28

Do You Offer Warranties On Your Products?

Answer

Yes, 1 year limited warranty against defects in materials and workmanship, plus 30-day returns.

See the full policy for details.

Question 29

How Do I Set Up My New Device?

Answer

1.Download the Dymesty app (iOS/Android).
2.Power on the glasses and pair via Bluetooth in the app.
3.Follow the on-screen prompts to update firmware and enable features (AI assistant, translation, notes).

A Quick Start Guide is included in the box.

Question 30

Can I Customize The Lenses?

Answer

Yes. You can choose single-vision or progressive prescription lenses, select high-index lenses, and get blue-light filtering, anti-reflective, and scratch-resistant coatings.

Question 31

What Is The Warranty And Return Policy For Dymesty AI Glasses?

Answer

15-day returns + 1-year limited warranty.

The warranty covers manufacturing defects; it doesn’t cover wear and tear, accidental damage, or unauthorized modifications.

For full terms and how to claim, see our Warranty & Returns page or email support@dymesty.com.

Question 32

I Received Dymesty AI Glasses As A Gift, But It Doesn't Fit. Can I Exchange It?

Answer

Yes—provide the order number or proof of purchase and we’ll assist with an exchange within the 15-day window.

Question 33

Should I Need To Pay For The Return Shipping?

Answer

Non-quality returns/exchanges: customer pays return shipping.

Quality issues or our error: we cover the shipping.

Question 34

Can I Receive A Refund If I Forgot To Apply A Discount?

Answer

Contact us within 7 days of purchase.

If eligible under our price-adjustment rules and the order hasn’t shipped, we can help apply the discount or issue a one-time adjustment.

Question 35

How To Return Or Exchange For A Right Frame?

Answer

Email support@dymesty.com within 15 days of delivery to request an RMA.

Return items in like-new condition with all accessories. We’ll exchange or refund after inspection.

Question 36

Can Dymesty Ship To PO BOX Address?

Answer

Not at this time. Please provide a physical street address.

Question 37

Why Does The Tracking Page Say “Shipment Pending” Or “Error”?

Answer

Carriers may take 24–48 hours to update scans, or there may be customs/transfer delays.

If it doesn’t update after 48 hours, contact support@dymesty.com.

Question 38

How Can I Track My Order?

Answer

We’ll email a tracking link once your package ships.

You can also check status in track my order.

Question 39

Do You Ship Internationally?

Answer

Yes, we ship to most countries. Import duties/VAT may apply and are the recipient’s responsibility.

We currently don’t ship to P.O. Boxes or military addresses.

Question 40

How Long Will It Take To Receive My Order?

Answer

U.S.: typically 8–10 business days after shipment.
International: typically 10–15 business days after shipment.
Orders with prescription lenses require an additional 8-10 days.

Pre-orders begin shipping in November. Processing may be longer during peak seasons or for prescription orders.

Question 41

What Are The Shipping Fees?

Answer

U.S. (continental): Free shipping on orders above $99

Other regions: $29.99 flat rate